Refund & Cancellation Policy

Our focus is on complete customer satisfaction. In the event you are displeased with the services provided, we will refund the money, provided the reasons are genuine, necessary details are provided, and the claim is proven after investigation. Please carefully read the rules of each match contest before joining, as it contains all necessary match details.

If dissatisfied or for any other reason, players can cancel their contest directly from the app before 30 minutes of the contest start time, and the refund will be automatically processed to the original wallet. Our policy for cancellation and refund is as follows:

Cancellation Policy

For any dispute or issue regarding cancellations, please contact our Live Customer Chat Support or email us at proclashbattles@gmail.com.

Please initiate any such requests within 3 days of the contest day, so our team can investigate and provide a resolution.

Refund Policy

We strive to provide the best experiences for our players. In case a player is not satisfied with the rules or match, we can offer a refund, provided the complaint is lodged before the match contest begins.

If a player encounters suspicious activities in the gameplay (such as griefing or teaming up) and becomes a victim, they are required to take a screenshot or short video recording and report it to us to receive a refund. Our team will investigate the provided data and information and initiate the refund process.

If a user encounters a cheater (using cheat tools) and becomes a victim, they should immediately take a short video recording of the incident as evidence and report it to the BGMI & Free Fire Tournament team via Mail or Live Chat Support. The team will investigate and take appropriate action, including providing refunds to the victims.

All verified refunds will be processed to the user's BGMI & Free Fire Tournament Wallet, which can be redeemed at the Redemption Zone or used to participate in any upcoming contest.

Cancellation and refund amounts will be credited to the user's account within 24-48 working hours.

Once a contest has been joined, refunds will only be possible if the match is canceled.